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813-445-7139

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Policy

Policy

We have listed below the policies of our company (Two Girls and A Bucket /2 Girls N A Bucket / 2girlsnabucket.com). The company is free to make amendments to these policies as and when required without any prior notice and it is your responsibility to review the latest policies in force before making use of our Tampa home cleaning service.

Keys And Alarm Systems

When you hire our Tampa home cleaning service, kindly make sure that your keys are made accessible to us without any problem so that our team can start and complete the cleaning tasks in a timely fashion. You can also leave your keys with us; the keys that are left with us will be stored in safety lockers and will be made accessible to the cleaning staff only on the scheduled day of cleaning.

If you have installed alarm systems there are two options:

- You can either switch off the alarm on the scheduled day of cleaning

- Alternatively, if you prefer you can give us the alarm codes so that our cleaning staff can get in and out of your home without any problem on the scheduled day of cleaning. We will maintain the highest level of confidentiality with regard to your alarm entry codes.

Safety Policy

As part of the safety policy our employees are prohibited by the company to use anything beyond two-stepped ladders to reach. Our employees are also not allowed to lift or move anything that may weigh more than 35lbs.

Cancellation Policy

All intimations on the cancellation of the booked Tampa cleaning service should reach our office two days ahead of the scheduled day. Last minute cancellations and cancellations without prior intimations will be charged as per the booked package tariffs.

Payments

You will be able to make your payments in the most convenient way. We accept payments through

- Credit Cards (MasterCard/Visa)
- Cash

Kindly note, all payments have to be made on the scheduled service day. Failure to make the payment on the scheduled service day will elicit a non-payment fee of $15.

If you use credit cards for the payments, your credit cards will be charged after each cleaning. The charges will include the actual balance that is due for the cleaning plus any additional fee that you approve such as the fee for additional time required for your home cleaning.

Refunds

Given the nature of the service offered by Two Girls And A Bucket no refunds shall be issued on any of the services hired. However, it is our responsibility to ensure that you are fully satisfied with the quality of our services. If you are not satisfied with our cleaning service you can notify the company within 24-hours and we will clean the area that you are not satisfied with again without any additional charges. Please refer the terms and conditions for our 24-hour guarantee on service satisfaction.

Breakage and Loss Policy

Two Girls And A Bucket Is a fully bonded and insured company. Our maximum liability limit is set to five times the cost of the service charge on the day on which the breakage or loss occurs

For all kinds of breakage and loss claims Two Girls And A Bucket office should be notified within 24-hours after the service. If the client fails to notify the company of the loss or breakage within the stipulated time, the claims shall be considered void..

Liability Limitations:

The following items are not included in our liability policy

  • cash
  • jewelry
  • one-of-a-kind items or hard to get items
  • items of sentimental value
  • art
  • antiques and
  • electronics.
Key Replacement / Locksmith Fees

Two Girls And A Bucket will pay key replacement or locksmith fees only if the keys are lost or miscoded and we have a liability limit of $30 per location.

Laundry

Two Girls And A Bucket will offer laundry as per client's request. Clients will have to provide all laundry supplies required for the laundry. The company shall not be held liable for any damages caused to the laundry by using the laundry supplies provided by the client.

Security

Two Girls And A Bucket maintains the highest level of confidentiality with its customers' data. All the information you submit to the company will be fully protected.

Contact

If you have any questions or if you need any clarifications on our privacy policy please contact:
Two Girls and a Bucket Cleaning Service

7402 N.56TH St Ste#855Tampa,FL336171-877-442-9580



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